Late Pick-Up Incident: Lack of Communication, DCF Protocol, and Overtime Reimbursement Concerns

 Yesterday, we experienced another late pick-up. The parent did not notify the school about the delay, and no one could be reached on the emergency contact line. The parent arrived approximately 40 minutes past closing time. I sent Head Start an email asking to please advise on the protocol for notifying DCF in such cases. The school was instructed to wait one hour after closing and was then required to cover all expenses related to the late pick-up, including overtime for our staff, without reimbursement from Head Start. I cannot locate any contract language supporting this obligation. I also wanna add that the school has to fill out a late notice for the parents. But Head Start does not enforce it.


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